Well, it took hours of my time, largely because I am learning by trial and error, but I finally got my first video posted on YouTube, in the ICMI QueueTube channel. It’s not going to win an Oscar, but I think I did a decent job with the production of it, and I hope to become more skilled with practice.
It’s an interview by ICMI’s Brad Cleveland with Wolfgang Neuhauser, 2007 Call Center Manager of the Year in Austria. This was part of ICMI’s Global Forum at ACCE, the Annual Call Center Exhibition, our global conference on call center management, in September 2007.
call center management 
